Maintenance & Response
Maintenance is an important part of the service we provide. We carry out regular work to make sure your home is safe, comfortable and well looked after.
Report a repair
Speak to your keyworker or a member of staff
Email our repairs team repairs@transformhousing.org.uk
Call our maintenance teams Monday – Friday, 9am – 5pm: 0800 389 5224
Fill in our online maintenance reporting form
Emergency repairs
For emergencies outside office hours (nights, weekends, and bank holidays)
Specialist emergencies:
- Gas leaks: Call National Grid 0800 111 999
- Power outages: Call UK Power Networks 0800 316 3105
Our services
Make safe within 24 hours
Emergency repairs
Examples include:
- Water leaks where supply cannot be isolated
- Total loss of mains water or electricity
- Electrical check after flooding
- Flooding / burst pipes
- Total loss of heating (winter)
- Serious electrical faults
- Anything potentially dangerous or life threatening
- Securing after fire or break-in
- Blocked toilet (only toilet in property)
Assess and complete within 1 week (5 working days)
Urgent repairs
Examples include:
- Minor plumbing faults
- Minor electrical faults
- Plastering
- Television / aerial related repairs
- Sealant around sinks or baths
- Replacement components
Complete within 4 weeks (20 working days)
Essential repairs
Examples include:
- Leaking roof
- Loss of heating (partial in winter or total in summer)
- Entry phones
- Urgent isolated electrical faults
- Plumbing faults — blocked waste pipes, overflow, shower, toilet cistern
- Faulty appliance
Complete within 6 weeks (30 working days)
Routine repairs
Examples include:
- Kitchen units
- Doorbells
- Tiling
- Easing sticking doors / windows
- Fencing, walls, outbuildings
- Aids and adaptations
Repair responsibilities
We deliver these in a range of settings and working in partnership with a number of local authorities and local agencies.
Transform’s responsibilities
We are responsible for maintaining your home and ensuring it is safe and in good repair.
- Day-to-day repairs
- Statutory essential health and safety checks
- Scheduled servicing of boilers and fire detection equipment
- Redecorating exteriors and communal areas of flat blocks
- Major repairs and upgrading work
- Maintaining communal areas, outdoor spaces, and gardens
- Preparing homes for reletting when residents move
Work is completed by our in-house maintenance teams or approved specialist contractors
Your responsibilities
As a resident, you have responsibilities to help maintain your home.
- Keep your home ventilated and heated during winter
- Maintain cleanliness and tidiness
- Report maintenance issues promptly
- Make good any damage to the property or its contents caused by you or your visitors
Important:
Reporting issues early helps prevent small problems becoming bigger and more expensive to fix.