
Services We Provide
Housing and support services for vulnerable people across Surrey, Berkshire, West Sussex and London
The people we support are some of the most vulnerable in our society
We provide housing and related support services to clients to empower them to manage the issues they are facing, gain new skills, and increase their confidence. We provide our services in a trauma-informed way and tailor this to each individual person’s needs. We do this to enable them to improve their lives and live more independently.
Our services
Supported housing
We accommodate 800 people across Surrey, London Borough of Sutton, Berkshire, and West Sussex
- Provision in shared housing and single flats – we provide specialist housing and support services for people who are homeless or at risk of becoming so. We offer people a safe place to live, where they can gain stability.
- Every client has their own keyworker, who provides one-to-one support to address the issues the person is facing. Keyworker and client work together to agree a support plan. All of our housing services are designed to enable people to develop the skills and confidence to live more independently.
Housing-Related Support
Assistance for people living in their own homes who are struggling to maintain independent living
- Our housing-related support services assist people in their own homes who are experiencing issues with their housing. People may be finding it difficult to maintain living in their own homes or require extra support to be able to live independently.
Temporary Accommodation
We work with local councils to provide temporary accommodation for homeless people and families.
- These projects offer a home for local people who find themselves homeless. Clients are referred by the council and must have a connection to the local area to be eligible for housing.
Other Services
Transform colleagues provide support so clients can settle into their home and deal with any housing issues such as repairs, rent payments, and health and safety. They assist people to move to more permanent accommodation when they are ready.
- Floating support services
- 24/7 staffed higher support services for more complex needs
- Sheltered housing for older people
- Housing management only service
How we provide our services
We deliver these in a range of settings and working in partnership with a number of local authorities and local agencies.
Accommodation
- Hostels
- Shared houses
- Self-contained flats
Support level
- 24-hour staff cover
- High support
- Low support
Length of stay
- Short-term – up to two years
- Long-term – over two years
Where and who do we support?
We provide support to a whole range of people, please check below for eligibility and what we offer in each location:
Where do we operate?
The people we support
- Young people (16+), including looked after children and care leavers
- People with mental health issues
- Single homeless people including those presenting with multiple and complex needs
- People in need of housing related support
- People in recovery from substance misuse
- People with a history of offending
- People with learning disabilities
- Young mothers and babies
- Unaccompanied young asylum seekers
- Older people