Maintenance and Response
We set response times for each type of repair. This means emergency repairs will be dealt with quickly but other less urgent repairs will take a bit longer. These categories are a guide only. The types of repair and target response times are explained below.
On this page
Emergency
Urgent
Essential
Routine
Report a repair
Emergency
Depending on the emergency, we aim to make it safe within 24 hours of being notified.
This category includes:
Water leaks where the supply cannot be isolated
Total loss of mains water or electricity (unless it is a general fault with the supplier)
Electrical check after leaks and flooding
Flooding / burst pipes
Blocked toilet (where it is the only toilet in the property)
Making secure after a fire or break-in (boarding up)
Total loss of heating (winter)
Serious electrical faults
Anything potentially dangerous or life threatening
If you are experiencing one of the problems above, please contact us:
Monday – Friday, 9am – 5pm: 0800 389 5224
Evenings and weekends (emergencies only): 01489 866720
Urgent
We aim to assess the problem and complete repairs within 1 week (5 working days).
This category includes:
- Leaking roof
- Loss of heating (partial in winter or total in summer)
- Plumbing faults – blocked waste pipes, overflow problems, shower, toilet cistern
- Urgent isolated electrical faults
- Entry phones
- Faulty appliances
Essential
We aim to complete repairs within 4 weeks (20 working days).
This category includes:
- Minor plumbing faults
- Minor electrical faults
- Sealant around sinks or baths
- Replacement components
- Plastering
- Television/aerial related repairs
Routine
We aim to complete repairs within 6 weeks (30 working days).
This category includes:
- Minor plumbing faults
- Minor electrical faults
- Sealant around sinks or baths
- Replacement components
- Plastering
- Television/aerial related repairs
You can report a repair or maintenance issue
By telephone:
Mon-Fri 9am – 5pm:
0800 389 5224
Evenings and weekends (emergencies only):
01489 866720
By email:
Contact us by email about maintenance and repaoirs at the address: repairs@transformhousing.org.uk
By form:
Complete a maintenance issue form. Your request will be passed to our maintenance team.
You can report a repair or maintenance issue
By telephone:
Monday – Friday, 9am – 5pm: 0800 389 5224
Evenings and weekends (emergencies only): 01489 866720
Via email:
repairs@transformhousing.org.uk
Submit a maintenance issue form
Complete a maintenance issue form. Your request will be passed to our maintenance team.