{"id":961,"date":"2026-09-28T15:06:51","date_gmt":"2026-09-28T15:06:51","guid":{"rendered":"https:\/\/clients-dev.transformhousing.org.uk\/?page_id=961"},"modified":"2026-09-29T08:06:27","modified_gmt":"2026-09-29T08:06:27","slug":"feedback","status":"publish","type":"page","link":"https:\/\/clients-dev.transformhousing.org.uk\/?page_id=961","title":{"rendered":"Feedback"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-ast-global-color-4-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<h1 class=\"wp-block-heading\">Feedback <\/h1>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color has-medium-font-size wp-elements-1 wp-block-paragraph\">lets us know whether we are getting things right or if we need to do things differently to improve our services<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-ast-global-color-2-color has-ast-global-color-5-background-color has-text-color has-background has-link-color wp-elements-2 is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Feedback can come from clients, external agencies, the friends and family of the people that we are supporting or our neighbours. Examples of areas you might want to give feedback about:<\/p>\n\n\n\n<ul style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\" class=\"wp-block-list\">\n<li>the quality of service that you received<\/li>\n\n\n\n<li>response times<\/li>\n\n\n\n<li>your keyworker<\/li>\n\n\n\n<li>cases of ill-treatment, abuse, intimidation, harassment or discrimination<\/li>\n\n\n\n<li>the forms we use when we support you<\/li>\n\n\n\n<li>anti-social behaviour<\/li>\n\n\n\n<li>dissatisfaction with our services.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">If you have any concerns or suggestions about a particular service, please speak to the local manager of the service. They are usually in the best position to help resolve your concerns quickly. If you prefer not to contact the service directly, or are unable to do so for some reason, please either complete this&nbsp;<a href=\"https:\/\/clients.transformhousing.org.uk\/client-contact-us\">webform<\/a>&nbsp;or&nbsp;<a href=\"mailto:complaintsteam@transformhousing.org.uk\" target=\"_blank\" rel=\"noopener\">email us directly.<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f2cd8118 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-vertically-aligned-stretch has-ast-global-color-7-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<h3 class=\"wp-block-heading\">Positive feedback<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">We are always pleased to receive positive feedback and compliments about the work we do and you can do this via a range of means: Email, Phone, letter or form. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">Use our contact form<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-ast-global-color-7-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<h3 class=\"wp-block-heading\">Complaints<strong>&nbsp;<\/strong>procedure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">We always aim to deliver excellent services, but we know that sometimes things can go wrong. We\u2019re sorry that you have a complaint to make and it\u2019s our priority to resolve this as quickly as possible for you.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">View our complaints page<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Feedback lets us know whether we are getting things right or if we need to do things differently to improve [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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