{"id":924,"date":"2026-09-28T13:34:32","date_gmt":"2026-09-28T13:34:32","guid":{"rendered":"https:\/\/clients-dev.transformhousing.org.uk\/?page_id=924"},"modified":"2026-09-28T13:59:39","modified_gmt":"2026-09-28T13:59:39","slug":"make-a-complaint","status":"publish","type":"page","link":"https:\/\/clients-dev.transformhousing.org.uk\/?page_id=924","title":{"rendered":"Make a complaint"},"content":{"rendered":"\n
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Make a complaint<\/h1>\n<\/div>\n\n\n\n
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Complaints procedure<\/h2>\n\n\n\n

We always aim to deliver excellent services, but we know that sometimes things can go wrong.<\/p>\n\n\n\n

We\u2019re sorry that you have a complaint to make and it\u2019s our priority to resolve this as quickly as possible for you. If you are unhappy with the service that you have received from us, please let us know so we can put things right. It\u2019s also great to hear from you when you are happy with something we have done. All complaints, comments and compliments help us continue to improve the services we provide you.<\/p>\n\n\n\n

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View our Complaints Policy here<\/a><\/div>\n\n\n\n
Flowchart of complaints process\u00a0here<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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What is a complaint?<\/h2>\n\n\n\n
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We use the Housing Ombudsman\u2019s definition of a complaint, which is \u201can expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff or those acting on its behalf, affecting an individual client or group of clients.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n

You may feel that we have:<\/h3>\n\n\n\n