{"id":2,"date":"2025-10-31T11:06:04","date_gmt":"2025-10-31T11:06:04","guid":{"rendered":"https:\/\/clients-dev.transformhousing.org.uk\/?page_id=2"},"modified":"2026-02-24T15:30:18","modified_gmt":"2026-02-24T15:30:18","slug":"sample-page","status":"publish","type":"page","link":"https:\/\/clients-dev.transformhousing.org.uk\/?page_id=2","title":{"rendered":"Maintenance and Response"},"content":{"rendered":"\n
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Maintenance and Response<\/h1>\n\n\n\n

We set response times for each type of repair. This means emergency repairs will be dealt with quickly but other less urgent repairs will take a bit longer. These categories are a guide only. The types of repair and target response times are explained below.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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On this page<\/h3>\n\n\n\n
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Emergency
Urgent
Essential
Routine
Report a repair<\/strong><\/span><\/p>\n<\/div>\n\n\n\n

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Emergency<\/h3>\n<\/div>\n\n\n\n
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Depending on the emergency, we aim to make it safe within 24 hours of being notified.

This category includes:

Water leaks where the supply cannot be isolated
Total loss of mains water or electricity (unless it is a general fault with the supplier)
Electrical check after leaks and flooding
Flooding \/ burst pipes
Blocked toilet (where it is the only toilet in the property)
Making secure after a fire or break-in (boarding up)
Total loss of heating (winter)
Serious electrical faults
Anything potentially dangerous or life threatening

If you are experiencing one of the problems above, please contact us:

Monday \u2013 Friday, 9am \u2013 5pm:\u00a00800 389 5224<\/strong>
Evenings and weekends (emergencies only):\u00a001489 866720<\/strong><\/p>\n<\/div>\n\n\n\n

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Urgent<\/h2>\n<\/div>\n<\/div>\n\n\n\n
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We aim to assess the problem and complete repairs within 1 week (5 working days).<\/strong><\/p>\n\n\n\n

This category includes:<\/p>\n\n\n\n